Effective Date: June 10, 2026
Last Updated: June 10, 2026
Airplus of California, Inc., also referred to in this Privacy Policy as “Airplus,” “Airplus of CA,” “we,” “our,” or “us,” respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request service, request an estimate, contact us, communicate with us by phone, email, text message, online form, or otherwise interact with our business.
This Privacy Policy applies to information collected through our website at www.callairplus.com, through our customer communications, and through related service, scheduling, sales, warranty, and support activities.
Information We Collect
We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information related to the services you request from us.
The types of information we may collect include:
Contact information, such as your name, property address, billing address, email address, phone number, and mobile phone number.
Service information, such as your service request details, appointment information, HVAC system information, property information, warranty information, repair history, replacement options, estimate requests, and customer communication notes.
Communication information, such as emails, online form submissions, text messages, call details, voicemail messages, and other information you provide when contacting us.
Billing and transaction information, such as invoice details, payment status, financing inquiry information, and records related to services or products you request. We do not intentionally collect full payment card numbers through our website unless payment is processed through an authorized payment provider.
Website and device information, such as IP address, browser type, device type, pages visited, referring website, date and time of visit, and other usage information collected through cookies, analytics tools, or similar technologies.
SMS/MMS consent information, such as your mobile phone number, opt in status, consent method, consent date and time, and records showing whether you requested HELP or opted out by replying STOP.
How We Use Information
We may use personal information for the following purposes:
- To respond to service requests, estimate requests, questions, or other inquiries.
- To schedule, confirm, update, or follow up on appointments.
- To provide repair, replacement, maintenance, warranty, and customer support services.
- To prepare estimates, invoices, financing information, service recommendations, or replacement options.
- To communicate with you by phone, email, text message, mail, or online communication tools.
- To send service reminders, appointment reminders, dispatch updates, estimate follow ups, warranty information, repair or replacement options, and customer service updates.
- To operate, maintain, improve, and protect our website and business systems.
- To analyze website activity, improve user experience, and understand how visitors interact with our website.
- To maintain customer records, service history, consent records, and business documentation.
- To comply with legal, regulatory, insurance, accounting, tax, licensing, and contractual obligations.
- To protect the rights, safety, property, and security of Airplus, our customers, employees, vendors, and business partners.
SMS/MMS Messaging Privacy
If you provide your mobile phone number and consent to receive SMS/MMS messages from Airplus of CA, we may use your mobile number to send messages related to your service appointment, scheduling, dispatch updates, service reminders, estimates, repair or replacement options, warranty information, financing information related to requested services, and follow up communications.
Message frequency varies based on your service needs and interactions with us. Message and data rates may apply. You may reply HELP for help or STOP to opt out at any time.
Mobile information, SMS opt in data, and SMS consent records will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties, except as necessary with providers who help deliver SMS/MMS messaging services on our behalf.
We may share SMS related information with service providers that help us deliver messages, operate our phone or messaging systems, maintain consent records, manage opt out requests, or comply with applicable laws, carrier rules, and messaging requirements. These service providers are only authorized to use the information as necessary to provide services to us or comply with legal requirements.
How We Share Information
We do not sell or rent your personal information.
We may share personal information only as reasonably necessary for our business and service operations, including with:
Service providers and vendors that help us operate our website, phone systems, scheduling systems, customer management systems, messaging systems, payment systems, financing processes, marketing tools, analytics tools, and business operations.
Financing providers, if you ask us to provide financing information or submit a financing related request.
Warranty providers, manufacturers, distributors, or suppliers, when needed to process warranty claims, confirm part or equipment information, support service work, or fulfill customer requests.
Professional advisors, such as attorneys, accountants, insurers, consultants, or auditors.
Government, regulatory, legal, or law enforcement authorities, when required by law, subpoena, court order, legal process, licensing requirement, or to protect our legal rights.
Business transfer parties, if we are involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.
We do not authorize third parties to use your personal information for their own unrelated marketing purposes unless you have given consent or the use is otherwise permitted by law.
Cookies and Website Tracking
Our website may use cookies, pixels, analytics tools, and similar technologies to help operate the website, remember user preferences, understand website traffic, improve website performance, and evaluate marketing effectiveness.
A cookie is a small file placed on your device that allows a website to recognize your browser or store certain information. You may be able to disable cookies through your browser settings. If you disable cookies, some website features may not function properly.
We may use third party analytics or advertising tools that collect information about your activity on our website and other websites over time. These tools may use cookies, pixels, or similar technologies to provide analytics, measure advertising performance, or help us understand how users interact with our website.
Do Not Track Signals
Some browsers allow users to send “Do Not Track” signals or similar signals. Our website does not currently respond to Do Not Track browser signals. You may control cookies and certain tracking technologies through your browser settings or device settings.
Your Choices and Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal exceptions.
You may also contact us to:
- Request information about the personal information we have about you.
- Ask us to correct inaccurate information.
- Ask us to delete information, where legally permitted.
- Ask us to stop contacting you for marketing purposes.
- Express a concern about how your information is used.
- Opt out of SMS/MMS messages by replying STOP to any text message from us.
- Request SMS/MMS help by replying HELP to any text message from us.
We may need to verify your identity before fulfilling certain privacy requests. We may retain information when necessary to complete transactions, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, protect against fraud, document consent, or for other lawful purposes.
California Privacy Rights
California residents may have additional rights under California privacy laws, depending on the nature of the information collected and whether a specific law applies to Airplus.
To the extent required by applicable California law, California residents may have the right to request that we disclose the categories of personal information we collect, the purposes for which we collect and use personal information, the categories of third parties with whom information is shared, and the categories of personal information disclosed for business purposes.
California residents may also have the right to request access to personal information, request correction of inaccurate personal information, request deletion of personal information, opt out of certain sales or sharing of personal information, and not be discriminated against for exercising applicable privacy rights.
Airplus does not sell personal information for money. Airplus also does not sell, rent, or share SMS opt in information, mobile phone numbers, or SMS consent records with third parties or affiliates for marketing or promotional purposes.
If you are a California resident and would like to make a privacy request, please contact us using the contact information listed below.
Children’s Privacy
Our website and services are intended for adults and homeowners, property owners, tenants, builders, contractors, and other individuals seeking HVAC related services. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
Data Security
We take reasonable precautions to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These precautions may include administrative, technical, and physical safeguards.
However, no website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security of information transmitted to or maintained by us.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain customer records, operate our business, comply with legal and regulatory obligations, resolve disputes, enforce agreements, document consent, and protect our rights.
SMS/MMS consent records may be retained as necessary to document consent, comply with carrier requirements, respond to compliance inquiries, manage opt out requests, and satisfy applicable legal obligations.
Links to Other Websites
Our website may contain links to other websites or third party services. We are not responsible for the privacy practices, security, or content of third party websites or services. We encourage you to review the privacy policies of any third party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Any changes will be posted on this page. Your continued use of our website or services after changes are posted means the updated Privacy Policy applies going forward.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:
Airplus of California, Inc.
3050 Palisades Dr.
Corona, CA 92878
Phone: 800-515-4873
Website: www.callairplus.com